LACK OF SERVICE

In and during December and January I called tracker to advise them that my vehicle has been taken without my consent and i would like them to recover the vehicle. They advised me to attend at a police station to lay a case and contact them with the case number in order for them to proceed. In January i went to the police station and got the case number, when calling them they advised that unfortunately i would have to obtain a warrant of arrest or warrant of seizure from the police station. What a waste of time because if they had advised me of all this by the time i called i would have had the requirements and being the festive season people go on leave, now i must wait until the sargent gets back from leave to get the warrant, if at all possible. Why pay for a service if i cannot even locate my own vehicle, i am the registered owner of the vehicle, when taking out this policy they did not want proof that i was the owner of the vehicle they just took my money. I am very dissatisfied with this service and wondering what am i actually paying for. I am trying to locate my vehicle and thats it, clearly that is what tracker is being paid for.