Lack and Support

I am extremely disappointed at the service received from the testing department of Tracker. They NEVER return calls neither are they helpful. I had a new Tracker installed a few months ago on one if my vehicles. I advised them that I have the ALERT system and I need it tested from trackers side as I did the self tests and Tracker never received any signals, they never called and they DO NOT want to do a test from their side, its brand new and they asked me to change the battery on the tracker tag which we did and it still does not work. I just ordered a brand new tracker for my new vehicle and asked the consultant to get the people to test I spoke to 2 different Ronalds who logged a call with the department this week and I have had NO RESPONSE!!!! If my Fortuner gets ****** TRACKER WILL REPLACE MY VEHICLE due to the lack of SERVICE!!! If the unit is brand new WHY SO MANY PROBLEMS??? If this is not sorted by MONDAY 21 AUGUST - I will cancel the new order for my vehicle, I will cancel my existing contract with you and I will NOT PAY YOU YOUR difference when a contract is cancelled. I will then take my business to another Tracking Company and I will ensure that my dad's fleet and all family member remove themselves from TRACKER!!!