Kevin Naidoo from Tracker retentions has given me even more reasons to cancel my contract with tracker.He is arrogant and lacks customer care.tracker

Kevin Naidoo from the retentions department does not have a clue what customer service is all about. He is rude, impolite and insolent. He does not care about the reputation of the company. He was speaking over me, he didn't want to listen to my request. He was interrogating me as to why I only want a copy of the contract now yet I have been with them for 2 years. I asked him if being a member for 2 years disentitles me from having a contract that I agreed to. He responded by saying how did I accept the contract if I was not provided with. If you can listen to this call you would assume that the parties were involved in a road rage. He refused to provide me with the names of the manager, he said the manager is going to tell me nothing different from what he is telling. I had to hang up the phone because I felt he was literally attacking me. Even if your business is from an informal industry, but customer care should be upheld. He is misplaced, at retentions department you need a person who has profound customer service skills, a person who is patient and passionate.