Kaak service

I paid for the entire year’s subscription which lapses in September 2024, but to my surprise, R199 was debited from my account on the 1st. There was no money in that account so the bank charged me more than R100 for the failed debit order. I want that money back or cancel my contract and return the remaining funds, there are other tracking companies out there. This **** company doesn’t even respond promptly to emails, they take more than a week to reply to a simple email. They give **** service, and I have been with them 7 years