SJvV
Shane Jansen van Vuuren

1 reviews | Active since Feb 2014

09 May 2019, 09:49

Joke of the day: Tracker Guard App

Where to start ... Tracker contacted me months ago asking if I would like to sign up for Tracker guard. It seemed like a good idea so I signed up, adding 3 people. I tried signing in numerous times with the same password I use to log in on the web app but no luck. I reset my password by phoning in a few times. Then it wasn't a password issue any longer, but the app saying that it cannot log me in at the current time. I've tried that quite a few times and got tired of trying and forgot about it. Today I thought I would give it a go again and I was able to log in to the Tracker guard app. Tried adding a member and I got another error saying that it cannot add the member and I must try again later. I have had enough so on the app there's an option to cancel the service which then lets you know you must give 30 days notice. So I must give 30 days notice and pay one last time for an app that is one of the worst pieces of **** you'll ever use? I will not pay another cent for this service. Get someone to contact me so that this service can be cancelled and I can be assured that I will not be paying anything more for this horrible service.

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Replies (2)
Tracker Connect
Tracker Connect's reply09 May 2019, 10:00
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply09 May 2019, 10:38
Official
Good day Mr. Jansen van vuuren,


We confirm having made contact with you and assisted.

Should you require further assistance please don't hesitate to contact us.

Regards,

Tracker Connect