IT IS NOT TRACKER CONNECT IS TRACKER SA

TRACKER SA I WANT ANSWERS AND SOLUTIONS On the 17/02/2024 at about 11:58am my vehicle was ****** and till this day it was never been recovered. I took out the subscibtion on october 2016 till when my vehicle got ******,i had a great experience with tracker over the years until on the 15/02/2024 when i wanted to change to matrix and their consultant advised me that what matrix is offering is the same as i got the to range device on my vehicle.I am a memeber of a group that respond to ****** vehicles as on a daily basis vehicles on matrix a recovered on the same day so when i wanted to do a switch i understood exactly what i wanted. I was informed that i have a top of the range device and i only needed to install the app on my phone,till this day i believe the device was the best because till this date no one ever called to say they have found the device but my car has vanished into thin air. i installed the app on the 15/02/2024 used it on my first night on the 16/02/2024and on the 17/02/2024 at 11:58am my vehicle got ******.

Why was my car never ****** when all this year i never activated the app? My device was 100% fully functional and there was nothing wrong with the device. I wrote an email requesting an investigation to the Ceo Wayne de nobrega and the Coo Duma Ngcobo ,to operations and [email protected] have received an email more than a week later with copying information on my email and that they do not do investigation by Thabang Selibi customer experience coordinator ;i respoded to his email till this date it has not been escalated. If tracker had a policy like all the other companies that take responsibility like they pay you when they cannot recover your vehicle all these negative reviews that are on hellopeter could not be happening. Even if its their staff that is selling customers cars they do not feel any loss because they do not account.

In my case i had a contract and an appointment set with matrix for the 15/02/2024 for installation i would like to be reimbursed because should their employee Mongezi not misled me to believe that my device is as effective as matrix my vehicle could have been recovered. Thabang Selibi instead of saying they will investigate he tells me they are not an insurance company but the misrepresentation by thier employee has cost me my vehicle. similar case to this is where the minister of the poice is being sued for involvement of saps member in a cash heist. I would love to speak to someone on a senior level who is accountable to come up with the best solution. I cannot believe a big company such as this just nglecting our concerns like these,cases should be treated by merit no.

If tracker cannot assist at this level please advice where do i lodge my complaint.

WHY DO OTHER COMPANIES OFFER RELIEF IF THEY CANNOT RECOVER YOUR VEHICLE AND THEY DONT?