Irresponsible & ********* Policy on Correcting Invoice Error

I contacted Tracker regarding incorrect VAT charges on our company invoices. The agent informed me that they could only correct the issue if the designated contact person reached out directly. I asked whether the correction could be made and the revised invoices sent to the usual company email address used for our correspondence, but the agent insisted that no action could be taken without direct contact from the listed person.

I find this policy both ********* and irresponsible, especially given that the error originated on Tracker’s side and they were made aware of it. The designated contact person is not always readily available, and I made it clear that the corrected documents did not need to be sent to me personally, only to the standard company email already on file. It is disappointing that Tracker refused to take reasonable steps to resolve the error, despite being offered a secure and practical solution.