PD
Premilla D

1 reviews | Active since May 2016

21 Jan 2025, 13:42

***********, irresponsible Company

Really outraged by this company. They captured my vehicle on my right number plate when fitting the device. Yet now over 2 years later I received a new invoice with a completely new number plate. When I spoke to someone, they said only the vehicle was covered. Which means that I have been paying for over 2 years without the peace of mind. If my vehicle was ******, they would never honour it because they had the wrong number plate. Please refund me for the over 2 years premiums so that I can cancel and join another tracking system. The last time, years ago, they had a vehicle from Umlazi under my name. Yet I don't live in Umlazi and the car was not mine. I excused them but now it's too much because it show their lack of professionalism, irresponsibility and incompetence. This is shocking. I hope everyone learns from this and insures with a reputable company who can really cover your vehicle.

0
Replies (4)
Tracker Connect
Tracker Connect's reply21 Jan 2025, 14:11
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you. Tracker Connect
Tracker Connect
Tracker Connect's reply21 Jan 2025, 15:51
Official
Good day Premilla,

We confirm having contacted you and explained the resolution process of your query.   

Tracker Connect
PD
Premilla D's update21 Jan 2025, 17:06
Reviewer Update
THIS IS ALL LIES! THE RUDE WOMAN WHO CALLED ME PROMISED TO SEND ME AN EMAIL. BUT THIS THING DIDN'T. TRACKER IS A PACK OF ****S. NO WONDER THAT YOU HAVE SUCH BAD REVIEWS IN 2025. WE ARE ONLY LESS THAN 3 WEEKS INTO JANUARY BUT THE REVIEWS READ LIKE A HORROR STORY. TRACKER, PLEASE EMPLOY COMPETENT PEOPLE WHO ARE NOT RUDE, DEFENSIVE AND OBNOXIOUS. THIS LADY WHO CONTACTED ME WAS THE PITS, ONLY SAYING REPEATEDLY THAT THEY DID NOTHING WRONG, IMPLYING THAT WE ARE LYING. I TOLD HER TO LISTEN TO THE CONVERSATION, BUT SHE SAID THERE IS NO NEED TO. HA!!! A BUNCH OF IDIOTS.
Tracker Connect
Tracker Connect's reply22 Jan 2025, 09:28
Official
Good day Premilla,

We confirm sending communication to you.   

Tracker Connect