BF
Barend F

1 reviews | Active since Apr 2015

29 Sept 2016, 09:37

Installation of Tracker device

<p>I had a Tracker device installed to my wife's vehicle and the technician damaged the facia board. Afterwards Tracker denied that it was their Technician. They had him doing a Poligraph test which he passed. The test was not shown to me just a summary of the findings. (how conveniant). I want the world to take note to inspect jour vehicle before a Technician touches it!</p>

0
Replies (6)
Tracker Connect
Tracker Connect's reply29 Sept 2016, 10:21
Official

Good day Barend,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Maroba Kekana

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply29 Sept 2016, 12:20
Official

Good day Barend,

We have sent you feedback on email in response to your above complaint.

Maroba Kekana

Tracker Connect

Best regards,

BF
Barend F's update01 Oct 2016, 13:33
Reviewer Update

Tracker still believe that the Technician is right and I disagree! he did not follow precedures and by that is is liable for the damage to me vehicle. Bad client service by Tracker and worse by their Technician.

Tracker Connect
Tracker Connect's reply03 Oct 2016, 08:48
Official

Good day Barend,

We confirm having sent you an email regarding your query.

Tracker cannot be held liable as correct process was followed which you were given the feedback partaining to the test.

Maroba Kekana

Tracker Connect

Best regards,

BF
Barend F's update03 Oct 2016, 09:13
Reviewer Update

Maroba, keep on singing your tune! I don't agree to the result of your inquiry!

BF
Barend F's update03 Oct 2016, 09:14
Reviewer Update

Maroba, keep on singing your tune! I don't agree to the result of your inquiry!