*****ing my money

*****ing from consumer without any shame. Directly after taken delivery of my new car it was taken for installation of tracking device. For 19 months the monthly installments were collected by debit order from my bank account. According to me all was good until I received a message on my phone requesting me to take my car in for an inspection by Tracker Connect as apparently to them it seems that there was no movement of my car for the past month. To my utmost surprise it was found that no tracking device was installed in my car. Tracker connect claims it is not there problem and refuse to reimburse my installments for almost 2 years which they gladly took from me on a monthly basis without rendering any service to me at all. How is it possible that it took them 19 months to figure this out. Obviously they claim that they tried to contact me on multiple occasions over 19 months, strangely I only received this one message upon which I immediately reacted. Now it is all my fault that they gladly accepted my money for this period for absolutely no reason at all and no luck in getting back what they stole from me.