Incredibly poor service

I recently had a bike ****** from my company, and this is the second time tracker has been useless when this has happened. The device and battery was disconnected a week ago and no communication was sent to either me or my partner- tracker only notified us of this once we had escalated and reported the bike as ******.

I’ve tried to follow the communication channels this morning to escalate and investigate why this has happened, only to be placed on hold and forwarded to another department before the line dropped (I haven’t heard from tracker since)

We pay every month for the security and safety services advertised by the tracker, only to receive none of the services advertised when faced with an incident.

Please be wary when deciding on using this company to track and protect your vehicles