ZM
Zerolly M
1 reviews | Active since Jun 2020
04 Apr 2021, 22:56
Incorrect device installed now vehicle is not covered!!!
Worst customer service ever!!! Lead was sent to Tracker from MiWay to fit in a device for insurance purposes but the tracker installed the incorrect device therefore the vehicle is not covered for two months. Called their contact centre but no one has bothered to assist instead they want to charge for the installation of the device that they should have done initially. No one takes responsibility!!! Utter disgust!!! The worst service ever!!! Pushing for sales but after sale support is pathetic!!!
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Replies (2)
Tracker Connect's replyOfficial
06 Apr 2021, 08:05Good Day Zerolly,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply06 Apr 2021, 08:05
Official
Good Day Zerolly,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
07 Apr 2021, 13:56Good Day Zerolly,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply07 Apr 2021, 13:56
Official
Good Day Zerolly,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect