Incorrect Debit amount

<p>On 25 April 2017, i called tracker to notify them of few changes. I spoke to Ronald Tukulu.</p> <p>I told him that i have changed cars and i would like to cancel my tracker from the old vehicle and install a new one on the new car. I also asked that the new tracker must be change to Tracker Retrieve and not Tracker Alert. Tracker Alert was the one in my old car costing me R197.80 per month. Tracker Retrieve is R99 per month.</p> <p> </p> <p>He agreed and advised that the new debit order of R99, for the Retrieve, will go off only after they have installed the new device. In the meantime, R400 will go off end of April as they confirmed that they have cancelled the old device.</p> <p> </p> <p>This morning i get a notification from my bank saying that Tracker has debited R197.80 plus R29 for the agility. Mind you, they haven't installed any tracker on my new device and the R197.80 is for the old tracker which i cancelled.</p> <p> </p> <p>May i get a refund!</p>