1 reviews | Active since May 2016

14 Nov 2016, 11:55

Incorrect data in logbook

<p>Hi</p> <p>Please note that Tracker is completely *********** and they do not respond to your request. I have been having trouble exporting my logbook for more than 2 seeks and I have reported it to Tracker and they are “busy investigating” and I just don’t get any response.</p> <p>Why is it that it takes more than 2 weeks to fix something, I need to pay my monthly fee’s but they don’t need to supply the service that I am paying for?</p> <p>I would recommend any new tracking customer to think twice before signing up with Tracker.</p>

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Replies (6)
Tracker Connect
Tracker Connect's reply14 Nov 2016, 12:38
Official

Good day Mr. Liebenberg,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Maroba Kekana

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply14 Nov 2016, 13:09
Official

Good day Mr. Liebenberg,

We confirm having made contact with you. Your query is still with our developers and are working as quick as possible to resolve it.

We will keep you updated on the progress.

Your patience herein is still highly appreciated.

Maroba Kekana

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply14 Nov 2016, 16:58
Official

Good day Mr. Liebenberg,

As per the email we've sent to you, we’re still working on resolving your query and will provide you feedback on a final conclusion.

Maroba Kekana

Tracker Connect

Best regards,

's update15 Nov 2016, 09:49
Reviewer Update

Tracker, where they are unable to supply a service you paid for!!!

Only promises....

Tracker Connect
Tracker Connect's reply15 Nov 2016, 10:32
Official

Good day Mr. Liebenberg,

As per our earlier telephonic discussion, we currently working on resolving your query and we'll update you on the progress.

Maroba Kekana

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply15 Nov 2016, 12:18
Official

Good day Mr. Liebenberg,

We confirm having made contact earlier today and that your query has been resolved. Thank you for your continued support to Tracker.

Maroba Kekana

Tracker Connect

Best regards,