BM
Bongiwe M

1 reviews | Active since May 2022

27 May 2022, 20:49

incorrect billing

i cannot be calling your call centre everyday, i had issues with activation then password and username issues then i am called in the am's whereas the car is in the same place and now i am being over charged for fees im not aware off.

my tracker was activated on the 26th may and today i am receiving a sms to approve a debit check of R597 when i signed up for a R199 contract. haibo i am aware that i will be charged double which i am expecting R399 debit order for june and a pro rata amount for the 5 days of May. where is the rest of the money coming from. its literally 3 times the amount i signed up for . thats unacceptable and i am not going to accept that debit check until its corrected

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Replies (2)
Tracker Connect
Tracker Connect's reply28 May 2022, 08:08
Official
 Good day , 
 
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter. 
 
We will revert to you shortly. 
 
Tracker Connect 
Tracker Connect
Tracker Connect's reply28 May 2022, 08:48
Official
Good day Bongiwe,

We confirm having made contact and assisted you accordingly.

Regards,

Tracker Connect