INCORRECT BILLING DESPITE REPEATEDLY COMPLAINING TO THE TRACKER (CONNECT) COMPANY

Hellopeter, I hereby wish to Express my disappointment and frustration with Tracker (connect), which has blatantly bridged their agreement with me as pertains to the tracker account with me.

In September I called to cancel their tracking subscription as I had changed the car and they billed me R800 as CANCELLATION for. I however called then again on the 03/10/2020 to request that the tracker subscription be put on to my newly purchased vehicle: to which they indicated that INDTEAD OF DEBITING R800 from my account as per the initial cancellation fee, they will Bill me R400 instead. They plainly cited that the process would require them to invoice their finance department the new invoice instructing the debit order of R400 instead of R800

Sadly, on the 12/10/2020, I received an SMS that R1200 will be debited from my account. To which I PROMPLY REACTED AND CALLED THE COMPANY, the consultant spoken to indicated that she rectified the incorrect invoices and put forward the instructions to ve only R400 cancellation fee on my TRADED CAR affected and the subscription fee of 199 effected on the newly purchased car. However, none of that was done: They debited the R800 CANCELLATION fee despite me having taken another tracking device from them.

I humbly seeking your trusted assistance in either the immediate reimbur*****t of my money or the CANCELLATION of the existing account without penalties being imposed on me as it is due to their poor Service and lack of efficiency in addressing errors on their part

Your Frustrated consumer