JM
James M
1 reviews | Active since Jan 2012
01 Sept 2021, 08:16
Incorrect billing and bad service
What a joke. These people just do not give a rats ass for their customers. I have called them on 19 Aug that the invoice after price increase is not correct as per increase letter. After speaking to a team member and team leader and been promised that the will rectify the mistake. Till today nothing is done and the debit order gone off from my bank is still incorrect. Why wasting mytime to call you if you are not going to do anything about it and just do what you want. In my life I have never ever come across a company so ***********.
Helpful (0)
Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
01 Sept 2021, 13:04Good day James,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply01 Sept 2021, 13:04
Official
Good day James,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
JM
James M's updateReviewer Update
07 Sept 2021, 13:42It is today 7 September and still no one has made the afford to contact me, I have called your company how many times and every time your company promise me that they will look into it and get back to me and to date not 1 phone call received back with updates or feedback. This message above does not mean anything or does promptly mean hope you forget about this then the matter is resolved.
JM
James M's update07 Sept 2021, 13:42
Reviewer Update
It is today 7 September and still no one has made the afford to contact me, I have called your company how many times and every time your company promise me that they will look into it and get back to me and to date not 1 phone call received back with updates or feedback. This message above does not mean anything or does promptly mean hope you forget about this then the matter is resolved.
Tracker Connect's replyOfficial
07 Sept 2021, 15:15Good Day James,
Please accept our sincere apologies for the delayed response, Tracker is still busy with the investigation, we will revert to you as soon as possible.
Tracker Connect
Please accept our sincere apologies for the delayed response, Tracker is still busy with the investigation, we will revert to you as soon as possible.
Tracker Connect
Tracker Connect's reply07 Sept 2021, 15:15
Official
Good Day James,
Please accept our sincere apologies for the delayed response, Tracker is still busy with the investigation, we will revert to you as soon as possible.
Tracker Connect
Please accept our sincere apologies for the delayed response, Tracker is still busy with the investigation, we will revert to you as soon as possible.
Tracker Connect
Tracker Connect's replyOfficial
29 Sept 2021, 09:31Good Day James,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply29 Sept 2021, 09:31
Official
Good Day James,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect