PC
PW C

1 reviews | Active since Jul 2011

17 Dec 2015, 13:34

Incorrect Billing

A debit order of R674.88 was processed against my account on 15 December 2017, I dispute this amount. I already brought this issue under Tracker's attention on 10 December 2015 via e-mail, but as usual I have received no feedback.<br> <br> On 27 November 2015 I purchased a new Honda HRV from Honda Zambesi. I was contacted by Kotie Louw from Tracker to make arrangements for the Tracker for my new vehicle and removal of the Tracker from my old vehicle.<br> <br> I was informed that there would be NO charge for installation and that my contract fee would only be R99 per month and that my old contract would be discontinued.<br> <br> The subscription billing invoice dated 1 Dec to the amount of R166 was not due to Tracker, as I was under the impression that this contract ended on 27 Nov when I accepted a new Tracker unit for my new vehicle. In any event I received a cancellation confirmation for this contract dated 2 December 2015. <br> <br> I was also billed an amount of R400 for \free fitment deal". I dispute this amount as I was never informed by the agent that ANY amount would be charged either for discontinuation for the tracker in my previous vehicle or for the installation of the new vehicle."""

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Replies (1)
Tracker Connect
Tracker Connect's reply17 Dec 2015, 13:58
Official
Hello pwcoetzer4,

Your complaint dated the 17 December 2015 has been noted.

Please be advised that we are currently investigating and will revert to you shortly.

Thanking you for your patience.

Melissa Naidu
Tracker Customer Care

Best regards,