Inconvenient Service/No Authority to Debit

I am disgusted at the level of service that I receive from tracker. I bought a vehicle from a dealership in December 2017 and as part of the deal a tracking device was included and Tracker would be the service provider. However, the services were paid for, for three to four years in advance. Be that is it may Tracker decided to debit my account without my permission and to make matters worse they did so on a date that did not coincide with my salary date increasing chances of finding no funds and therefore penalty fees for returning debit orders.

I then spent over R200 for cell phone airtime to request a refund of R210, I got through to them and was told that I will be refunded within a few days (***). On the 19 March 2018 I received a SMS informing me that my query had been resolved, after realizing on the 27th that no money was refunded into my account I decided to call them and told that they had credited my Tracker account. Why would they credit an account paid for in advanced and moreover why would they not carry out the initial request to refund me?

I then requested to speak with the Finance Dept and was transferred to Robyn Khanoe who I was told is my account’s credit controller. She then told me that in addition to my hassles that I have to wait for an additional three to four day to get my refund which I couldn’t agree to because of the time I had already waited. I requested to speak with her manager and was put on hold and a few minutes told that she is on another call and she will call me back in 20 minutes, it’s been 29 hours instead and no feedback.

If there was anything I could do to cancel the contract and get all three years worth of my money I would.

Inconvenient service!