***********/Rude/Unprofessional staff

I have just been retrenched from work and have tried notifying Tracker to allow my daughter to update banking details into hers as I will be unable to pay the premiums myself. Between my daughter and I, we have been sent from pillar to post and ultimately had my request cancelled due to incompetence (the staff does not seem to be able to think out of the box and it seems like they can not do a simple thing like update banking details). There are three cars linked to my profile and I have decided, if this matter is not treated with urgency and professionally, my daughter has every right to choose which other professional service provider we can use where we will be treated with professionalism and utmost respect. If I do not hear from tracker soon, I will move all three cars to Matrix, Netstar or the likes seeing that our money is not needed. With the current situation, my debit order will bounce and Tracker can blame their staff for that.