*********** Staff

<p>On 17 May 2016, I called Tracker to transfer one of my tracker subscriptions / account for a vehicle I had sold to the new owner, I gave them the new owners contact details, a week later, I find out that the buyer has changed his mind and he is no longer interested in the tracking device. On the 31st of May, Lerato called the buyer and the buyer told her that they are not interested in the tracker, and he asked her what the cansellation fee is and this Lerato person looked into the wrong account and told the buyer there is no cancellation fee, when she was looking into a different car and might have divulged my personal information and other vehicle status to this person. A few days later I got a call to confirm cancellation of my sold car's account, I was never told about any cancellation fee. On 18th of June I was debited R218 from my bank account. On the 24th of June, While checking the status of my vehicle on the Tracker App, I found that my current vehicle was not available but the vehicle I sold was still there. So since Friday 24th, My vehicle has been at risk because they cancelled the wrong account. This is Poor customer service from Tracker. Now they tell me I must still pay the cancelled cars subscription till July when the car was sold in May and I notified them in time.</p>