*********** COMPANY WITH ATROCIOUS SERVICE DELIVERY

I had a crash detector alert unit with Tracker under MiWay Insurance. Around the 14th October 2019 I contacted Tracker to have the unit from my old car removed and installed onto the new car as it was an upgrade. Mitchelle informed me that it will not be a problem, however I need to check with my new Insurance Company if they will be okay with the installation of the unit. My insurance informed me that this will not be a problem. When I contacted Tracker again around the 16th or 17 October they informed me that their unit only works for MiWay client. I then informed them that I will cancel the unit. I was informed of the cancellation fee of R600 and agreed to it. On the 25th November 2019 Tracker debited R1 200. I brought this to their attention and they agreed it was a mistake and the system debited twice. I logged a refund query. On the 3rd December I got an email from a Credit Controller handling my account, Di-Anne Wingson informing me that they have processed my refund of R600 and this will be paid back into my account within a day or two. 3 days later, on the 6th December I called Tracker asking for the latest status as the money was not reflecting in my account, and I was informed it takes 5 days to reflect. Today I call tracker and and spoke with Nthabiseng, I was informed Di-Anne made a mistake by not processing the refund but just left it on credit. Nthabiseng put me on hold and spoke with Di-Anne who apologized for the mistake and promised the money would be in my account by latest this evening. At 14H11 I received an email from Nthabiseng stating that I need to attach my bank statement that reflects my account number. I feel Tracker is very *********** because no one seems to know what is going on. When Tracker double debited me....they had my account details, and now when they're suppose to pay, I'm told to send them a bank statement because my banking details have changed. Tracker is aware of the new banking details because when they double debited, they used the new banking details. I have just called and Nthabiseng and Di-Ann Wingson are too busy to take my call. I WANT MY MONEY..............NOW