*********** and unprofessional service

I'm very disappointed with tracker.i elected to pay premiums upfront per year. Whereby they would send me an invoice and I would make a payment. I called from end of November, during December requesting this invoice. I spoke to so many agents and the finance team. Promises were made and nothing received. In January they decide to debit my account without any approval. They further called me and told me they can't pick up a single from my vehicle. Which was not correct as my app showed the location accurately. Your service after purchase of your products is disgusting. And I will reverse the premium deducted, cancel and move to another company as I am on a month to month. I will report this issue to the regulator as well as no company has no right to debit my account without my approval. I always paid all premiums in advance and purchased the device in cash. What a nerve even more so since tracker offers substandard service.