*********** and ******** Legal Department

I got a notification that Tracker had put a default listing on my credit report in February 2016. My tracker account has been closed since February 2015. I am not disputing that I have a small amount owing to them, however, I am disputing the fact that I had received no written communication of this outstanding balance. Due to my account with Tracker being closed, I did not call them to update my physical address or mobile number HOWEVER my email address did not change. I called in March 2016 to query how the notification was sent to me and the call centre agents advised that all such communication is sent out via email. I then asked the agent to create a request to their legal department proving that this letter was mailed to me. What I got back was a pathetic attempt of shutting me up. The agent sent me an email with only a PDF that was supposedly sent to me - when I asked for the original mail to be sent to me - I was ignored for 2 more weeks. I am on the phone with the call centre as I type - the first consultant I spoke to kept me on hold for so long that my call rerouted back to the switchboard!! I get through to another agent and request to speak to the Team Leader hoping this will help - I am still on hold - for 15 minutes now. This default listing is ******** - "The NCA stipulates that the creditor should notify the consumer “in writing” and give them 20 days to respond to the notice before placing a listing with the credit bureau. If you have never received any notification in writing from any of the creditors, then the listing is ******** and will be removed within 20 days after investigation of the dispute." This is damaging to ones life and they refuse to help! I will make sure that I advertise this on every forum I have available to me - Tracker Connect the ******** corporate ****s