*********** and arrogant, not client orientated

Good day,

I requested call back and pressed our assist button on Friday at 9h55 for an emergency regarding our tracking device but no response.

I then requested for a quote at 13h55 and got called back at 13h58, which is sad because i am an existing client and the only way to get a call back is to request a quote which gives me the intention of this business.

I then got put through to Kabelo i think their name is and informed them of my concern and i was informed that i can not cancel and have to pay R1600 to cancel which is ridiculous... they then requested a call out team to come and check the tracking device and also wanted to charge me to check out their faulty device.

We have speculation that it is faulty and draining our battery.

We visited the battery centre and they informed us that our battery is still okay and disconnected the battery to see if something is still drawing electricity... and it does.

We have been waiting for 2 days excluding weekends for the call out team to contact us and the situation is getting worse with the device... this morning when we needed the vehicle for work it was completely dead, and it is a new car and not supposed to be and also no SMS alert to say that the battery has disconnected.... we need our car and have all these extras for safety, but to be honest tracker is really not the best option as its devices are faulty and drawing and damaging our battery. The previous car we had did the same thing and we also had a tracking device in. Aren't you supposed to regularly check the devices?

Extremely disappointed with this poor service