1 reviews | Active since Jul 2016

23 Jan 2017, 10:33

Incompetence!!

<p>I had a tracker in an old vehicle with an old bank account. I bought a new vehicle last year and fitted a new tracker also with my new bank account. They didn't bother to update my details. Now my credit report shows as return debits!!! I mailed them about it without any feedback. My home loan application has not been successful because of this!!!</p>

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Replies (6)
Tracker Connect
Tracker Connect's reply23 Jan 2017, 10:51
Official

Good day Mr Christo Van Dyk,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Zubair Ebrahim

Tracker Customer Care

Best regards,

Tracker Connect
Tracker Connect's reply23 Jan 2017, 12:59
Official

Good day Mr Van Dyk,

We confirm having made contact with you and have assisted you accordingly. .

Kind regards,

Zubair Ebrahim

Best regards,

's update27 Jan 2017, 09:57
Reviewer Update

Hi, I am still waiting for the letter stating that the fault was on your side, not mine

Tracker Connect
Tracker Connect's reply30 Jan 2017, 08:34
Official

Good day Mr Christo Van Dyk,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Zubair Ebrahim

Tracker Customer Care

Best regards,

Tracker Connect
Tracker Connect's reply30 Jan 2017, 08:49
Official

Good day Mr Van Dyk,

We are unable to get in touch with you, kindly advise as to when would be a more convenient time.

Kind regards,

Zubair Ebrahim

Tracker Customer Care

Best regards,

Tracker Connect
Tracker Connect's reply30 Jan 2017, 09:37
Official

Good day Mr Van Dyk,

We confirm having made contact with you and have assisted you accordingly.

Kind regards,

Zubair Ebrahim

Tracker Customer Care

Best regards,