Incapable of capturing correct bank details and then blaming the customer

I recently moved my car tracking service to Tracker after finding out that my previous tracking company couldn't even locate my car when I tested it.

Anyway, everything looked good when I moved to tracker. Application was smooth, installation was quick and I could track my cars at will. However, the problem came in when it came to debit order time.

I eventually had to call them to find out why no deduction had gone off my account. They told me my Absa bank details are incorrect. This is when I flipped. I haven't banked with Absa since about 2012 - about the time I was last with Tracker. They had ignored my new bank details that I provided in the application phase and had persisted my previous details. Incompetence personified.

They eventually managed to correct my details and deducted the missed premiums in the middle of October (I won't go into the fact that they assured me the outstanding amounts would all be deducted on 1 November together with the Nov premium).

Anyway, 1 Nov came and went and nothing went off my account again for the November premium. I figured they must charge in arrears rather than in advance.

And then I get an email telling me my debit order was returned with no funds. Well, that's an impossible. They've obviously gone and tried to deduct my premiums from the old Absa details again.

Is it really so hard for a person to capture the correct bank details when it is provided? Oh, and here's the best part, if I check my details on the Tracker Website, it appears correct (some of the numbers are starred out for security purposes).

Why can't you guys fix this?????