Inadequate Device Warrantee - Avoid Using Tracker!

No recent notifications received to advise whether or not the Tracker device is working - thus I asked for it to be tested. Almost a week later I'm advised that Tracker cannot locate the device signal & that a technician will need to have a look at it at a cost of R395 (called a Call Out fee, but conveniently covers repairs/replacement). I asked to rather approach a fitment centre directly to avoid the cost, but was then advised that even there I would be charged. I disputed the charge from day one & received no adequate response. It took Tracker more than a month to finally fix the unit (still ignoring any fee dispute) - where I would be at risk should anything happen. It seems that even though you pay Tracker every month for their Product, you as the customer are responsible for the maintenance & reliability of the device (which they choose, install & depend on) after the warrantee. The R395 amount was disputed and debit returned - but each premium paid since. If your staff were able to adequately & punctually respond, or if your product was client friendly - these delays could've been avoided & there would be no need to escalate this. CLIENTS USE ALTECH NETSTAR - THEY UNDERSTAND