WL
Willem L

1 reviews | Active since Dec 2014

16 Sept 2015, 15:08

IMPOSSIBLE TO CANCEL WITH TRACKER...!!

I am trying to cancel my Tracker subscription - but having no success.<br> I was insured by Auto & General, and as part of their offering, took a Tracker subscription for my vehicles.<br> Since I cancelled with Auto & General 6 months ago, I have tried numerous times to cancel my Tracker Subscription, but they keep on billing me, and keep sending me sms's that I am in arrears.<br> Or they ask in the sms that I contact them, and when I phone, I have to listen to the automated answering system for several minutes, and then when and if I eventually get through to an actual person, they are unable or unwilling to properly help me to get this subscription cancelled.<br> I have asked on several occasions that they phone me back, but also to no avail.<br> Also on their Website - there are a lot of functionalities, but nothing iro cancelling.<br> To everyone out there - THINK TWICE BEFORE YOU SIGN ON WITH TRACKER!!!

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Replies (1)
Tracker Connect
Tracker Connect's reply16 Sept 2015, 15:16
Official
Hello WillemLa,

Your complaint dated the 16th of September 2015 has been noted.

Please be advised that we are currently investigating and will revert to you shortly.

Thanking you for your patience.

Tebogo Makgatho
Tracker Customer Care

Best regards,