IMPOSSIBLE TO CANCEL CONTRACT!!!!! STAY AWAY!

I called to cancel my contract on the 7th of September and was told the retention team will call me. Its now 8 working days later and nothing, Every day I call and they say the retention team is working on it. and now get told there is a backlog! how is this my problem! I just want confirmation that it has been cancelled, an sms or email that you received it but your company is not capable of doing this<br> <br> My husband is with netstar and he received an sms and email within 2 min! Go Netstar!<br> to get a new contract you so quick to call but to cancel you cant even do that!<br> <br> STAY AWAY from tracker!