KS
Karin S

1 reviews | Active since Sept 2015

17 Sept 2015, 10:29

IMPOSSIBLE TO CANCEL CONTRACT IN ONE PHONE CALL

PHONED TO CANCEL CONTRACT THEN THIS NEED TO BE SENT THROUGH TO SOMEONE ELSE AND THEY WILL THEN PHONE BACK <br> TRIED TO SPEAK TO A MANAGER - UNHELPFUL!!!<br> THIS IS THE WORST PLACE TO DEAL WITH !!!<br> BAD PROCESSES IN PLACE !!!<br> <br> I PHONE IN TO CANCEL A CONTRACT THEN I WANT IT TO BE CANCELLED IN ONE PHONE CALL NOT SOMEONE TO PHONE YOU BACK WITH SOME BAD COMMENT THAT THE PEOPLE CANCELLING THE CONTRACT IS JUST AN OUTBOUND CALL CENTRE REALLY!!!<br> <br> LOOKING AT ALL THE COMPLAINTS SEEMS THAT TRACKER DO NOT CARE ABOUT THEIR SERVICE AT ALL!!!<br> <br> IF YOU DO GET A CALL FROM THIS PEOPLE IT IS AN AUTOMATED VOICE SPEAKING TO YOU WHICH I NEVER ANSWER BECAUSE THAT IS NOT CUSTOMER CARE!!!<br> <br> WHEN SOMEONE EVENTUALLY DID CALL THEY CANCELLED ONE CONTRACT BUT THE OTHER NOT NOT OUT OF CONTRACT ASKED FOR DETAILS TO BE EMAILED AND HOUR + LATER NO FEEDBACK - PERSON PHONE ME BAD ATTITUDE!!!<br> <br> TRACKER DO NOT CARE AT ALL ABOUT CUSTOMER CARE!!!!!!<br> <br> <br>

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Replies (1)
Tracker Connect
Tracker Connect's reply17 Sept 2015, 10:55
Official
Hello karins1234,

Your complaint dated the 17th of September 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Shaakier Hartley
Tracker Customer Care