FE
Francois E
1 reviews | Active since Jul 2015
30 Jul 2015, 11:51
Impossible to Cancel
I phoned Tracker in June to cancel my subscription, they refused saying that I had to give a calendar months notice. They however sent me an email dated 19 June 2015 where they confirmed that I had cancelled. Now they are sending me an Invoice for August and informing me that they will subtract my debit order again. I phoned the call centre and was transferred nowhere and after holding for 30mins I called back. This time I was informed that it would go to a supervisor. I still haven't received any response.<br> <br> I will never use their service again and I would advise anyone out there against it.
Helpful (0)
Replies (1)0
Replies (1)Tracker Connect's replyOfficial
30 Jul 2015, 12:05Hello F227,
Your complaint dated the 30th of July 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Ghitte Brandt
Tracker Customer Care
Your complaint dated the 30th of July 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Ghitte Brandt
Tracker Customer Care
Tracker Connect's reply30 Jul 2015, 12:05
Official
Hello F227,
Your complaint dated the 30th of July 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Ghitte Brandt
Tracker Customer Care
Your complaint dated the 30th of July 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Ghitte Brandt
Tracker Customer Care
