AB
Anthonie B

1 reviews | Active since Jun 2011

21 Jul 2022, 09:26

******* Debit Order and no response on queries.

After dismal service and one issue after another I cancelled by Tracker device in April. I paid the cancellation Fee and assumed that would be the end of it. To my dismay I started receiving invoices in June Again. I Ignored this at first as a system error. Then money was deducted from my Account! What type of business are these people running that cannot track their customers properly? I have emailed them about this and said it was done erroneously, but 20 days later and still no response - except for getting yet another invoice and a monthly report. Wonder if there is a place I can report this ********** debit order because it was not authorised by me - Perhaps I should report it to the police? This is the same company that referred me to a debt collector when the Insurance company (Santam) stopped paying for the tracking unit in error.

Anyone who reads this - stay away. If this is how they manage their systems and treat customers - how can they be re**** upon in an emergency?

0
Replies (2)
Tracker Connect
Tracker Connect's reply21 Jul 2022, 10:41
Official
Good Day Anthonnie,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
AB
Anthonie B's update21 Jul 2022, 11:11
Reviewer Update
Interesting that the response to this complaint only an hour but my actual queries are still unanswered for nearly 3 weeks.