******* blacklisting and no refund

I am assisting my partner with this issue and have her explicit permission to do so.

Having been incorrectly blacklisted by Tracker and having been seriously overcharged it's been 2 weeks of hopeless interaction with a useless employee Ms Mopeli who is incapable of doing her job, rather she keeps pushing the buck to different depts. I have asked repeatedly for someone senior ie the CEO to call her but this seems to be an anathema to Tracker, The embarrassment this has caused her with her bank and the attitude of this company who doesn't give a toss bout customer feedback is intolerable. If not sorted immediately we will lodge all over socialmedia and at relevant consumer bodies through the press. Am so sick of this corporate attitude.