PM
Pamela M

1 reviews | Active since Jun 2019

11 Jun 2019, 21:14

If you want bad service Tacker Connect will sure connect you

CLI **********

To who it may concern if there’s is any that is concerned, since well you people don’t take customer service seriously.

1. You were to quick to send me to legal regarding an account that is up to date and not in arrears, thanks to your incompetence and failure to allocated the funds 2. No one bothered to give me an updated reference from account while fully being aware that there were funds coming in every month with this CLI ********** reference being used, I’m not sure if customers run a charity on behalf of your finance department, while people are being paid but not doing their job. 3. I’ve spoke to more than 3 people in your finance department and none of them seem competent enough to allocate money but can be quick to allocate my details to send me to legal while the account is not in arrears. 4. Was told to send POP of which I did and the issue will be resolved by the end of the day on Monday, 24 hours long gone I’m still sitting with in monitored cars but you guys are all warm and jolly with my money. 5. What’s the use of having so much stuff if they can’t resolve customer queries as promised and the customer has to be the one that begs for services when it should be rendered to them on the platter. 6. I guess I should also consult my on legal team since I’m having no joy from you guys and I believe I’ve offered you more than a plateful of my patience. 7. Lastly I took it upon my call you guy since well you didn’t care enough to extend that courtesy to someone who is “supposed to be a valuable client”.

0
Replies (2)
Tracker Connect
Tracker Connect's reply12 Jun 2019, 07:52
Official
Good Day Pamela.
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply12 Jun 2019, 09:42
Official
Good day, 

We confirm that we have been in contact with you and resolved your query.

Feedback has been sent via email.

Should you require further assistance, kindly revert back to us. 

Regards

Tracker Connect