1 reviews | Active since May 2016

14 Sept 2024, 10:51

If I could give zero stars I would

If I could give zero stars I would. I struggled to get them to install the device four times. The first three times no one pitched. Fourth time the technician was 1,5 hours late. When I checked my vehicle location on the 5th of September, it showed where my car was on 20 August. I reinstalled the app, it showed that no vehicles were connected to my contract. I lodged a query on the app. To date I have not received any answer whatsoever. I have to pay R2000+ to cancel the contract and I would gladly do that just to get rid of them. I am extremely disappointed in Tracker's service and will never make the same mistake again.

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Replies (3)
Tracker Connect
Tracker Connect's reply14 Sept 2024, 11:16
Official
 Good day ,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect 

Tracker Connect
Tracker Connect's reply14 Sept 2024, 12:44
Official
Good day,

This is to confirm that Tracker has attempted to contact you regarding your concerns. 

We have emailed you and will continue to attempt to contact you. 

Thank you 
Tracker Connect 
Tracker Connect
Tracker Connect's reply19 Sept 2024, 11:05
Official
Good day, 

This is to confirm that we have contacted and assisted.

We have emailed you follow up feedback on your concerns. 

Regards