MC
Maria C

1 reviews | Active since Sept 2022

19 Mar 2025, 17:17

If a computer needs can safe your life, pick tracker! Refuse my debit order cancellation

If you press the panic button, a computer call you and ask if you have an emergency. If so, please press 1. Who can listen to a computer in an emergency and press whatever number they need you to press? If you want a computer to safe you life, stick with tracker. Terrible service!!! Rather say - No service at all. Wish I read Hellopeter before I do this installation. I wish to give a ZERO star rating. That would be best appropriate. If you ever need a service, tracker is your last option. For 10 minutes I tried every number I have on tracker. At last I needed to call the ER line to speak to someone that can help on my account. Then I asked to change the debit order to EFT payments, but she refuses to help me because there is a amount outstanding that I told her, I just paid that. I asked her to call me then tomorrow, yet again she told me that my request will be denied. Very frustrating!!! THEN she told me the number on the invoice is incorrect I should not call that number. Why even bothering put the number on the invoice then? Useless money down the drain.

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Replies (2)
Tracker Connect
Tracker Connect's reply20 Mar 2025, 07:30
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you. Tracker Connect
Tracker Connect
Tracker Connect's reply25 Mar 2025, 09:45
Official
Good day Maria,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect