I regret installing tracker

1st Month in and I’m regretting this decision

I installed tracker in July 2022 On the 5th August it stopped updating on my app meaning I could not see my cars exact location (shouldn’t the company contact you if they pick up that the tracker is not registering in the system to check if everything is ok with the car or is the tracking unit on the car)

I contacted tracker couple of days after and I was told that the Technician will contact me in 72 hours but nothing I happened

I called again and they said the previous call centre agent did no log my complaint, I was than told I will have to pay 590 if my tracker has been tempered with (red flag) does that not mean maybe someone was actually trying to ***** my car ?????? Why should I pay

kept sending emails with no luck , to date I have not been contacted by tracker to check my car What worries me is what if my car gets ******( how will they recover it) Will insurance pay for the car if the tracking unit is not working