DZ
Daniel Z

1 reviews | Active since Oct 2021

04 Oct 2021, 16:14

I pay for Tracker systems mess

My vehicle with a Tracker was in an accident and totaled on the 9th of August. Within the following week I called tracker to cancel the service. I was told that due to the fact that it was installed by the vehicle manufacturer they would call me for the cancellation. This never happened and I resubmitted the cancel order in September where they tried to tell me the same thing and I had to fight to get it cancelled anyway. on the 25th of September I received confirmation that it was now cancelled. I was billed again for tracker on the 1st of October and they say it's due to a 30 day cancellation policy despite the fact that I tried cancelling this from the beginning of August. Never going close to them again

0
Replies (4)
Tracker Connect
Tracker Connect's reply04 Oct 2021, 16:36
Official
 Good day  Daniel Zietsman ,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 

Best regards,

DZ
Daniel Z's update04 Oct 2021, 16:55
Reviewer Update
Response and assistance based on the review was done well. Communication tracking was done tracking August cancellation request. Personal were a lot friendlier and helpful than the first ones I spoke to before the review. Thank you
Tracker Connect
Tracker Connect's reply05 Oct 2021, 07:37
Official
Good Day Daniel,
 We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive. 

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply05 Oct 2021, 09:36
Official
  Good day 
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   


We would like to take this opportunity to thank you for doing business with our Company.


If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Best regards,