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Mokgabane m.masoeu
1 reviews | Active since Sept 2022
28 Sept 2022, 15:02
I paid for my September premium in advance
I paid for my September premium in advance. I asked the consultant who assisted me if I will be debited for Sept and they said no. To my surprise I was debited for month of Sept. I called in to get a refund, the consultant who assisted me requested for my banking details via email. I sent them right away but unfortunately I haven't gotten my refund or feedback even after I sent another email for feedback. I don't appreciate being ignored by a company that I put so much trust in.
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Replies (2)
Tracker Connect's replyOfficial
28 Sept 2022, 15:53Good Day Mokgabane,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply28 Sept 2022, 15:53
Official
Good Day Mokgabane,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
28 Sept 2022, 16:09 Good Day Mokgabane,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply28 Sept 2022, 16:09
Official
Good Day Mokgabane,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect