I'm paying twice for their billing mistake...

<p>After an incorrect debit order on the 1st September 2016, I sent tracker an email requesting a correction, I was over billed by R179. The email was not responded to and instead of contacting me on the alternative contact details I had included in the email or even by email, they went ahead and increased their bill by another R357.22</p> <p> </p> <p>Thank you for the email notifying me of the price increase.</p> <p><br />I am however highly disappointed that after more than 5yrs of having me as a client, you send me an email that calls me a "Mr."</p> <p><br />As if that is not enough, recently (27 July 2016) I contacted Tracker and requested a cancelation on my account for the Opel Corsa TMC125GP and added a new unit to my new Audi YZS576GP.</p> <p><br />The Opel Corsa TMC125GP unit was transferred to my nephew, Simphiwe Mbele, a process that was not done by the 1st August 2016. And should not be my problem since I cancelled my policy prior to the end of July 2016.</p> <p><br />This now means that in my account I should have:</p> <p><br />1x Tracker Alert on THT071GP<br />1x Tracker Alert on YZS576GP<br />Estimated cost for both these vehicles per month should be R360.00<br />Now, I will accept that the YZS576GP had a "few days" with the unit effective August and therefore the pro-rata additional charge of R121.</p> <p><br />This should bring the bill to R481 at most.</p> <p><br />Please explain why my debit order was over R500? I reversed the charge and yet still nobody from accounts is calling to enquire what could've been the problem. Instead I get an email about how I am a "Mr?"</p> <p><br />I look forward to your response. Please ensure the person contacting me speaks isiZulu and has understood this email.</p> <p><br />I have quoted with C-track and am awaiting your response before the next debit order.</p> <p><br />Thank you.<br />Phindile<br /> ********** 758<br /> ********** 195</p> <p> </p> <p>Then I again contact Tracker, speak to an agent named Mfana in their finance department and after agreeing to send me an email in which Tracker acknowledges that they made an error in my billing, he sends me an email to say that Tracker will credit me R179 without details as to why they need to credit me the R179. He opens and closes the query even after I told him I am not satisfied with this query. (***)</p> <p> </p> <p>What I would like to know from Tracker is:</p> <p> </p> <p>- What exactly is the email address for communicating customer queries because even though Tracker Connect did acknowledge the email by confirming receipt of it, I am told by Mfana that nobody brought the email to their attention and that as a matter of fact, the email box is unattended - check the call from today, 21/09/2016 at 8:45-9:42am.</p> <p> </p> <p>- Why am I paying twice for your error? You have over charged me, I am paying reversal fees for my own bank and then, you continue to recharge with your own cancellation fees without having looked into the query? Which turns out to have been your oversight?</p> <p> </p> <p>- Why does the customer have to be the one who consistently follows up with Tracker when an issue is raised? Is there no longer integrity in your induction program? I expected Mfana to atlease contact the line manager and enquire how we can rectify the error before closing the call while he is aware that the reason for the reversed debit order was legitimate.</p> <p> </p> <p> - Is this how Tracker now conducts business? Should I be looking into another service provider because at each lapse of my contracts with tracker, I would have appreciated that you tell me upfront that you don't appreciate my meagre R200pm any longer.</p>