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refue M

1 reviews | Active since Nov 2016

08 Nov 2016, 16:17

I haven't had a car for two years and they REFUSE to cancel

<p>I havn't had a car for two years. I called tracker to cancel they tell me that I have a month contract so i can't cancel. So when that period ended, I'm now being told that the contract is 36 months. I've complained and escalated so many times to the point of asking for recording of past conversations. They are just refusing and bullying me to use a service I have no use for.</p>

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Replies (2)
Tracker Connect
Tracker Connect's reply08 Nov 2016, 16:57
Official

Good day Refue Mo***eng,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Innocentia Maluleke

Tracker Connect

Tracker Connect
Tracker Connect's reply10 Nov 2016, 08:58
Official

Good day Ms Mo***eng,

Please accept our sincere apologies for the inconvenience this might have caused.

We confirm to have contacted you and further feedback has been provided electronically.

Kind regards,

Innocentia Maluleke

Tracker Connect