MM
MADELEIN M
1 reviews | Active since Nov 2014
10 Nov 2022, 07:48
I have been with Tracker Connect since July 2011
I have been with Tracker Connect since July 2011. I sold my vehicle on 31 August 2022 and informed them, telephonically as well as by email, to cancel my contract. I have also spoken to 3 Tracker Connect representatives since then, but Tracker Connect was STILL in October 2023 debiting my bank account. I removed their authority to debit my bank account from my bank and since then they are still sending me invoices and sms's demanding that I pay my monthly installment (in November) when I have cancelled end August 2022. They are either employing people who don't do their jobs or they are a load of ********* who does this to every customer who cancels. I am sure I am not the only one.
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Replies (6)
Tracker Connect's replyOfficial
10 Nov 2022, 09:26Good Day MADELEIN MOORE,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply10 Nov 2022, 09:26
Official
Good Day MADELEIN MOORE,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
MM
MADELEIN M's updateReviewer Update
10 Nov 2022, 11:09Your representative calls whole I am in a Zoom meeting. As I cannot take the call, I leave it to ring. Then I get a snotty sms that Tracker Conmect tried calling me but TO NO Avail. Really? Maybe if your representatives call again in 20 minutes or so to attempt to get ahold of me. But no. Rather send someone a snotty sms then Tracker Connect can sit back and say I didn't pick up the phone...
MM
MADELEIN M's update10 Nov 2022, 11:09
Reviewer Update
Your representative calls whole I am in a Zoom meeting. As I cannot take the call, I leave it to ring. Then I get a snotty sms that Tracker Conmect tried calling me but TO NO Avail. Really? Maybe if your representatives call again in 20 minutes or so to attempt to get ahold of me. But no. Rather send someone a snotty sms then Tracker Connect can sit back and say I didn't pick up the phone...
Tracker Connect's replyOfficial
14 Nov 2022, 10:17Good Day Madelein,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply14 Nov 2022, 10:17
Official
Good Day Madelein,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
MM
MADELEIN M's updateReviewer Update
14 Nov 2022, 10:34Good day
The credit is noted, however, as cancellation by Tracker Connect is recorded as 16/09/2022, the unauthorised debit Tracker Connect made on 02/10/2022 from my bank account, in the amount of R199.69, is still due for refund to me.
Please note that this matter will be resolved once the refund in the amount of R199.69 is made into my banking account.
The credit is noted, however, as cancellation by Tracker Connect is recorded as 16/09/2022, the unauthorised debit Tracker Connect made on 02/10/2022 from my bank account, in the amount of R199.69, is still due for refund to me.
Please note that this matter will be resolved once the refund in the amount of R199.69 is made into my banking account.
MM
MADELEIN M's update14 Nov 2022, 10:34
Reviewer Update
Good day
The credit is noted, however, as cancellation by Tracker Connect is recorded as 16/09/2022, the unauthorised debit Tracker Connect made on 02/10/2022 from my bank account, in the amount of R199.69, is still due for refund to me.
Please note that this matter will be resolved once the refund in the amount of R199.69 is made into my banking account.
The credit is noted, however, as cancellation by Tracker Connect is recorded as 16/09/2022, the unauthorised debit Tracker Connect made on 02/10/2022 from my bank account, in the amount of R199.69, is still due for refund to me.
Please note that this matter will be resolved once the refund in the amount of R199.69 is made into my banking account.
MM
MADELEIN M's updateReviewer Update
14 Nov 2022, 11:32Good day
I record that all moneys are in order and that the query on my account has been amicably resolved.
I thank you for assisting in resolving my issues.
I record that all moneys are in order and that the query on my account has been amicably resolved.
I thank you for assisting in resolving my issues.
MM
MADELEIN M's update14 Nov 2022, 11:32
Reviewer Update
Good day
I record that all moneys are in order and that the query on my account has been amicably resolved.
I thank you for assisting in resolving my issues.
I record that all moneys are in order and that the query on my account has been amicably resolved.
I thank you for assisting in resolving my issues.
Tracker Connect's replyOfficial
14 Nov 2022, 12:11Good Day Madelein,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply14 Nov 2022, 12:11
Official
Good Day Madelein,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect