How to ***** up a brand properly!!!!

Faulty units - I don't get informed when a warranty expired<br> Mix up vehicle details, after sending numerous emails to explain what needs to be done. Explanation was done in such a way that a Grade 1 could understand (have been dealing with them before and experienced lack of competence before).<br> Don't update records - after sending numerous details (sold a vehicle 6 months ago - still appears on my account, AND PAYING FOR IT!!)<br> ... AND WAIT FOR IT!!!!!<br> Buy a new vehicle at a dealer (IN SEPTEMBER!!!!), arrange for a Skytrax unit to be installed .... never done!<br> Discovered the latter by accident when I went onto 'My Tracker' website to check vehicles - what did I find?<br> Vehicle sold 6 months ago, still on my records