JK
Jo-Anne Kruger

1 reviews | Active since Jul 2015

09 Sept 2015, 08:53

HOW HARD IS IT TO CHANGE BANKING DETAILS ????

For the last 4 years I have been a client of Tracker. For 4 years I have been trying to change my banking details with Tracker. I have even gone as far as emailing the supervisors, going into tracker's web site to change the banking details. Phoning them and changing it over the phone to no delight on my side. I have now requested for the debit order to be cancelled as they can't get the banking details correct and have been told it is not possible. So in the process my credit record that I am trying to correct and fix as I went through a bad patch, is been made look even worse cause someone is not doing their job. JUST CANCEL THE DEBIT ORDER and allow me to do a bank deposit like I have been doing for the last year or so.<br> <br> You will see on the account that I have been depositing into your account since September 2013. So you can't tell me that I can't pay into your account cause I have been doing it for basically 2 years. CANCEL THE DEBIT ORDER!!!

0
Replies (1)
Tracker Connect
Tracker Connect's reply09 Sept 2015, 09:00
Official
Hello Jo-AnneK,

Your complaint dated the 9th of September 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Melissa Naidu
Tracker Customer Care