Horrible services

If I could only rate them ZERO, Tracker Connect lacks communication. The call centre is USELESS, firstly they take long to answer( understandable) and even after talking to the consultant, they redirect me to a different department meaning another 3-10minutes wait prior answering the phone. Only for them to tell me they’ll get back to be with feedback regarding my account. I’m still paying but I can’t access my app nor does my safety button work. I would not recommend to anyone not even to my enemy, their services are horrible!!!! I have been talking to the credit controller, Driekie Van Der Westhuizen for over 2 weeks regarding this matter. And all I get out of Driekie is “we still waiting for the funds to reflect “ mind you I sent all proof of payments to the email address and I paid a month ago ( I PAID AHEAD) for two weeks they are waiting for the payment to reflect, I’d like to know why !!!