Horrible Service from Lizzie Kubheka

I phoned tracker on the 24th July 2019 requires an explanation regarding the pro rata installment received by sms. What a horrible service received from Lizzie Kubheka who did not even gave me the opportunity to explain my query. she kept on telling me I must listen to her first because she's trying to help me. I was shocked as it was my first call to enquirer as a new client. How can you ask a client to listen to you first before you understand the nature of the query.

I want to warn the managers to provide proper training" a basic customer service". This is unacceptable!!! a bad experience from the first inquiry. I will definitely have to cancel my contract if this kind of attitude continues with your Consultants.

Please do something because I believe I am not the first and the last client to receive poor service like this.