GL
Gail L

1 reviews | Active since Mar 2009

01 Sept 2016, 11:33

Horrible Horrible

<p>I honestly regret moving my tracker from netstar to tracker. I app**** for a new installation and they’re scheduled an appointment promised me that they would sms me the address. It was almost time for my appointment send numerous emails to Phumlani Ndlovu ********** requester her to call back, she called back the call got cut and never bothered to call again. They eventually sms’d me the address without a street number. I was driving around like a mad person. I called again rescheduled, whenever you call the call Centre the operator will tell you to hold on for almost 20min. I am still waiting for the technician to call and confirm my appointment for 11:45 today. I really regret and wish to cancel my contract.</p> <p> </p> <p>Not sure what’s going to happen if something has to happen to my car with all the horrible customer services. None of the consultants wants to take ownership, they will transfer you from pillar to post</p> <p> </p>

0
Replies (2)
Tracker Connect
Tracker Connect's reply01 Sept 2016, 11:45
Official

Good day Jansengu,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Maroba Kekana

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply01 Sept 2016, 12:32
Official

Good day Mrs Jansen,

We confirm to have contacted you and you query was resolved.

Kind regards,

Brina Khumalo

Best regards,