Horrible, Disgusting Service from Tracker

I have never experienced such appalling after-sales service as I have with Tracker. I didn't even sign up for a Tracker contract; it was automatically added by the dealership, when I bought my new car, without my knowledge. When I discovered this and tried to cancel, Tracker refused unless I paid a cancellation fee of R1600 for a contract I never agreed to. I tried to resolve the issue with the dealership and Tracker, but their communication is atrocious. After two months of getting nowhere via email and phone calls, I decided to cancel and pay the fee. When I called back, the cancellation fee had suddenly increased to R2600! Frustrated, I asked to move the tracker to another vehicle to make use of the service I’m forced to pay for. They agreed but wanted to charge me an additional R1200 installation fee for the new tracker. This is outrageous. The level of service and customer support is unbelievably poor. I spent 20 minutes on hold just to get through to someone. Tracker is a useless company, and I strongly advise everyone to avoid them.