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Nomzamo M
1 reviews | Active since Dec 2021
24 Mar 2023, 09:46
horrible customer service
Good morning
I purchased my car on 15th March 2023 and contacted Tracker to change ownership of the device in the vehicle I was buying. I assumed that it was done but when I checked my car location on the App its still showing that its at the dealer. I made a call on Monday to report this and was told that the matter has been escalated. Till today it has not been sorted. I would now like to cancel the contract and have the device removed as I would like to go to another company. Tanya Govender from the Durban office is sleeping at work as my matter was escalated to her .
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Replies (2)
Tracker Connect's replyOfficial
24 Mar 2023, 11:04Good day Nomzamo
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply24 Mar 2023, 11:04
Official
Good day Nomzamo
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
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Nomzamo M's updateReviewer Update
27 Mar 2023, 09:42I still have not received any assistance from Tracker even though on Friday I was promised a technician would come to me before the end of the day. Such pathetic service I hope I will not be told about terms and conditions when I cancel my contract
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Nomzamo M's update27 Mar 2023, 09:42
Reviewer Update
I still have not received any assistance from Tracker even though on Friday I was promised a technician would come to me before the end of the day. Such pathetic service I hope I will not be told about terms and conditions when I cancel my contract